We are registered in England and Wales.
Hallraiser shall in these terms be referred to as “we”, “us”, “our” and “Hallraiser”.
This page tells you the legal terms and conditions (“Terms”) on which we sell any items on the Site (“Items”) to you. Please note these Terms only apply to the purchase of Items and services (including the delivery service on the Site). Purchase of Hallraiser Items and services from any other source (including without limitation third-party stores and websites selling our items) (“Other Sources”), will be governed by the terms and conditions applicable at the relevant source. Please note that promotions and offers available for purchases on the Site may not be available for purchases through Other Sources and vice versa.
Please read these Terms carefully and make sure that you understand them before ordering any Items from the Site. Please note that before placing an order you will be asked to agree to these Terms. By placing an order on the Site, you confirm your acceptance of these Terms.
WE SPECIFICALLY DRAW YOUR ATTENTION TO THE CLAUSE ‘LIABILITY’ BELOW FOR DETAILS OF OUR LIABILITY TO YOU UNDER THESE TERMS.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time. Every time you wish to order Items, please check these Terms to ensure you understand the terms which will apply at that time.
We reserve the right to amend these Terms from time to time. These Terms were most recently updated on 08.10.18.
The pages on our Site will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order.
Please check the details of your order at each stage of the order process and before clicking “Confirm and Pay”, as you will not be able to make any changes to your order after this point.
After you place an order by clicking “Confirm and Pay”, you will receive an e-mail from us acknowledging that we have received your order and, in the case of an order for the Delivery Service, confirmation of your order for that service. This email confirms our acceptance of your order, at which point a contract will be formed between us. We will then send you an email that confirms that the Items have been despatched (“Despatch Confirmation”).
Please note that items are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an Item becomes out of stock we will notify you as soon as possible and you will be refunded where we have already taken payment.
We reserve the right to refuse an order, for example, if the Item you have ordered is unavailable or out of stock, if we are unable to obtain authorisation of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity.
If we are unable to supply you with an Item in these circumstances we will inform you of this by email. If you have already paid for the Items, we will refund you the full amount, including any delivery costs charged as soon as possible.
The images of the Items on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Items. Your Items may vary slightly from those images.
All sizes and measurements of Items are approximate; however, we do make every effort to ensure they are accurate as possible. For more accurate detail on sizing of products please visit the size guide.
Please note that whilst we take utmost care in ensuring the content on the Site (including descriptions of the Items and associated services such as shipping, payment terms, offers and promotions and delivery timescales) are accurate, the Site may at times contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Where this affects an order that you have already placed, we will notify you of the error. In this regard, we reserve the right not to fulfil any orders that you have placed based on information on the Site that may contain errors or inaccuracies.
We may change the Items to reflect the changes in the applicable laws, taxes and regulations, as well as to implement technical adjustments and improvements. These changes will not affect your use of the Items.
All our Items are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any Items in a business or public environment.
We take all reasonable care to ensure that the prices of Items are correct at the time when the relevant information is entered onto the Site.
Prices for Items may change from time to time without notice. However, these changes will not affect orders that have already been despatched.
The price of all items on the Site includes VAT (where applicable) at the prevailing rate for which we are responsible to pay as a seller.
Please note that the prices listed on the Site are only applicable for items purchased on the Webstore and not through any other source.
The price of an Item does not include delivery and returns charges. You will be provided with details of our delivery charges during the order process. You can also see our delivery options and charges on our Shipping Information page.
You can get information about charges for returning items if you choose to use one of our returns methods on our Returns Policy page.
You can pay for Items (including for delivery) on the Site using the following payment options: Mastercard and Visa credit cards. You can also use PayPal, Apple Pay, and Google Pay.
Payment for items will always be taken in Pound Sterling. This is handled by our payment provider Shopify Payments.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified as soon as possible by email.
We may undertake searches with credit reference agencies for the purposes of verifying your identity and the personal information you submit as part of an order. To do so the agencies may check your personal information against any particular information on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. We may also use your personal information for the purposes of prevention or detection of fraud. By submitting your order you agree to the above terms.
All Items ordered remain our property until we receive full payment from you.
You will be given various options for delivery of Items during the order process. The options available to you will vary depending on where you are ordering from. To get specific details of delivery options in your area please review the Shipping Information.
Delivery charges will be applied in addition to the prices for the Items you are purchasing. The amount of the delivery charge will depend on the delivery option you have chosen.
Please note that in addition to the Items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes. In the event that you fail to pay such duties and taxes, or you fail to collect your order, and the order is then returned to us, we will require you to pay any costs that we have incurred as a consequence.
You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.
We will make every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. Please note delivery of your order may take longer during sale or other busy periods.
We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day, or New Year’s Day. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays, and public holidays) for each of these days when calculating the estimated delivery date and when choosing your delivery option.
If you change your mind about any items purchased you can return them to us within 28 days of the order being delivered to you, provided:
The items are unworn and unwashed (and there are no signs of wear or other stains);
The Items have all tags attached and are returned with correct despatch and order information.
We will refund the price that you paid for the Items taking into account any discounts, promotions applied when you purchased the items. The refund will not include any delivery charges you have paid or the costs of returning the items to us. All refunds will be made using the same method of payment you used to purchase the Items.
The above does not affect your statutory right to cancel the contract between you and us under the Consumer Contracts Regulations 2013. You have the right to cancel this contract under the Consumer Contracts Regulations 2013 within 14 days, beginning on the day after you receive your goods. In this case, you must notify us in writing (by email or letter) that you wish to cancel the order and return the items. We will then provide you with instructions for returning your goods.
We will not be held responsible for any loss, damage, or injury caused by our failure to perform these Terms if such failure is caused by circumstances outside our reasonable control.
